Refund Policy
Effective Date: 15-MAY-2026
Our Commitment
At MapleCrew Canada, customer satisfaction is one of our highest priorities. We strive to deliver professional, high-quality services and ensure a positive experience for every client.
Because many of our services are customized and begin immediately after confirmation, refund eligibility depends on the type of service and the stage of work completed.
Please read this Refund Policy carefully before purchasing any of our services.
Digital Services
Our digital services include, but are not limited to:
• Website Development
• Shopify Store Development
• Mobile App Development
• Graphic Design
• Logo Design
• SEO Services
• Digital Marketing
• Social Media Management
Once work has started, refunds may be limited because significant time and resources are invested in each project.
If no work has begun, you may contact us to request a cancellation and discuss your options.
Online Quran Academy
Students may request to discontinue classes at any time.
Monthly tuition covers reserved class times and teacher availability.
If a student decides to stop attending after the billing period has started, refunds are generally not provided for the remaining classes in that billing cycle unless otherwise agreed.
If MapleCrew Canada is unable to provide the agreed service, we will work with you to arrange a suitable solution, such as rescheduling, a replacement teacher where available, or another appropriate resolution.
Home & Professional Services
Refund eligibility for home and professional services depends on:
• Service completion status
• Nature of the issue
• Applicable agreements
If you are dissatisfied with a completed service, please contact us promptly so we can review the situation and work toward a fair resolution.
Project Cancellations
Clients may request cancellation before work begins.
If work has already started, any refund will be assessed based on the work completed, project stage, and resources already used.
Non-Refundable Items
The following are generally non-refundable once delivered or substantially completed:
• Completed design work
• Completed websites
• Completed digital marketing deliverables
• Delivered digital files
• Consultation services already provided
Requesting a Refund
If you believe you are eligible for a refund, please contact us with:
• Your full name
• Your order or invoice number
• The service purchased
• A clear explanation of your request
We aim to review refund requests as quickly as possible and communicate our decision promptly.
Our Promise
Our goal is always to resolve concerns fairly, professionally, and respectfully.
We value long-term relationships with our clients and will make reasonable efforts to address service-related concerns whenever possible.
Contact Us
If you have any questions regarding this Refund Policy, please contact us.
MapleCrew Canada
📧 Email: maplecrewcanada@gmail.com
Thank You
Thank you for choosing MapleCrew Canada.
We appreciate your trust and look forward to serving you with professionalism, quality, and integrity.
MapleCrew Canada
One Crew. Every Solution. 🇨🇦